Knowledge base

Your account & verification (1)

Create your account, understand your currency wallets, complete verification and manage your details and limits.

Account setup & verification (9)

• Understanding currency wallets and receiving account details
• Getting started with Switch Hub: sign-up, currencies and destinations
• BVN verification and NGN account requirements

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Adding money (1)

Funding methods, Interac emails and help with deposits in CAD, NGN, USD, GBP and EUR.

Funding methods & deposits (4)

• Deposit not showing in your wallet? Checks for every currency
• Managing your Interac funding emails
• Funding your account in CAD, NGN, USD, GBP and EUR

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Sending & receiving money (1)

Send across countries, manage recipients, find receipts and pay tuition, bills or suppliers.

Transfer guides (6)

• Paying tuition, bills and suppliers, and receiving freelance payments
• Transfer delivery times by payout currency
• Finding transaction references, receipts and bank tracking IDs

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Transfer problems & refunds (1)

Get help with pending, failed or incorrect payments, investigations and refunds.

Troubleshooting & refunds (5)

• Sent money to the wrong person?
• What Happens When You Report a Transaction
• Refunds: what happens and how long they take

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Account access & security (1)

Sign in, reset your password, protect your account and report suspicious activity.

Sign-in & account protection (6)

• Reporting Suspicious Activity or Scam Concerns
• Setting up and using two-factor authentication
• Data Security at Switch Hub

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Rates & rewards (1)

Understand exchange rates, fees, welcome offers and referral rewards.

Exchange rates & rewards (2)

• Exchange rates, fees and the welcome bonus
• Referral Program Overview