A BVN is a Nigerian Bank Verification Number. It helps verify your identity when setting up your NGN receiving account, prevent fraud and meet applicable verification requirements. It is not the verification process for every CAD, USD, GBP or EUR feature.
Verify your BVN securely
Follow the NGN account setup instructions in the Switch Hub app and enter your BVN only through the verification process provided there. Check that your personal details match the records associated with your BVN. BVN verification is one part of setup; other information or review may still be required.
If a BVN validation error appears
Check the number and personal details you entered. A temporary validation-service issue may also prevent a check from completing. Follow any retry instructions shown in the app. If the error continues, contact support with the error screenshot and the step where it appears. Mention a legal-name change if it may affect matching. Your bank can advise if the underlying BVN records need correcting.
Sending to Nigeria without your own NGN receiving account
Opening your own NGN receiving account and sending a cross-border payment to someone’s Nigerian bank account are different features. If your verified account offers an eligible transfer to Nigeria, select Send, choose NGN as the receiving currency and follow the prompts to add the recipient. Use an available supported balance and review the details, exchange rate and payment summary before confirming. Do not bypass an outstanding verification requirement.
If the option is unavailable
Availability depends on your account and the checks shown in the app. Contact support before sending money if you do not see the option or are unsure what verification is required. You do not need to create another account.
Keep sensitive information private
Do not paste your full BVN into a general support message, email or public form. Never share your password, transaction PIN or verification codes. In-app support is available 24/7; if you cannot sign in, email support@switchhub.ca from your registered email address.
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