Contact us immediately through the Switch Hub app. If you cannot sign in, email support@switchhub.ca. We’ll check whether the transfer can still be stopped or recovered. Recovery is not guaranteed once the money has been delivered.
What to include
Share your registered email address, transaction reference, amount, currency, date and the recipient details that need correcting. If you have already contacted us about this payment, reply in the same conversation.
While we check
Do not resend the payment while we’re checking the original transfer. Never share your password, transaction PIN or verification codes.
Before your next transfer
Confirm the recipient’s name, bank and account details with them before sending. Check saved recipients too, and correct any outdated details before confirming a payment.
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