Managing your Interac funding emails

For CAD deposits sent through Interac e-Transfer, the funding email associated with your transfer must be linked and verified in your Switch Hub CAD wallet. This is an Interac funding requirement, not a requirement for every currency or payment method.

Which email should I verify?

Your banking email is the address held on your bank’s profile. Your Interac funding email is the address associated with the e-Transfer you send. It may differ from your banking email and your Switch Hub sign-in email. Verify the funding email associated with the actual transfer.

Add and verify a funding email

Open CAD wallet → Account Details → Link Another Interac Email. Enter the funding address and use the code sent to that email to complete verification. Do this yourself in the app; never share the code with support.

Already sent a deposit from an unverified email?

Link and verify that funding email using the steps above. Verification helps us match the deposit to your wallet, but does not guarantee immediate credit. The funds must also reach us and pass any required checks. Do not send the deposit again while its status is being checked.

Remove or replace a funding email

Review the linked addresses in your CAD wallet’s account details or funding settings and use the available manage-email options. If the app does not allow removal, contact support from your registered email and identify the funding email you want removed. Mention any deposit still being processed from that address. Removing an email does not cancel an existing transfer or automatically return a deposit. Verify a replacement address before using it.

If you still need help

Contact our 24/7 in-app support team with the deposit amount, date, receipt and transaction reference. If you cannot sign in, email support@switchhub.ca. For deposits in NGN, USD, GBP or EUR, use the instructions for that currency and payment method rather than these Interac email steps.