Deposit not showing in your wallet? Checks for every currency

If a deposit has not appeared in your CAD, NGN, USD, GBP or EUR wallet, first check the payment method and funding instructions for that currency. A debit from your bank or payment provider does not always mean the funds have reached Switch Hub.

Start with these checks

Open the relevant currency wallet and its deposit instructions. Confirm the receiving details, payment reference, amount and currency you used. Check the payment status with the sending bank or provider, and look in the app and your registered email for any request from us.

CAD deposits

For Interac e-Transfer, check that the funding email associated with the transfer is linked and verified in your CAD wallet. Email verification helps match a deposit; it does not guarantee immediate credit. For Visa Debit, check the payment result and any instructions shown in the app.

NGN deposits

Check that you used the NGN bank-transfer details shown in your app and that the transfer information is correct. Keep the payment receipt and any bank reference available.

USD deposits

Check which method you used: ACH, Wire, FedNow, Visa Debit or supported USDC/USDT funding. Follow that method’s instructions and processing information. For digital asset funding, check the token, network and receiving address against the app instructions. Contact support if any detail was incorrect; do not send another payment to try to fix it.

GBP and EUR deposits

For GBP, check the Faster Payments details. For EUR, check the SEPA Instant details and whether the sending bank used that method. Follow the account-name and reference instructions displayed in the app.

When to contact support

Deposit processing varies by payment method, sending bank, network availability and any additional checks. Payout delivery times are separate from deposit processing times. If the deposit is taking longer than the information shown for your method, contact our 24/7 in-app support team with your registered email, amount, currency, date, receipt and payment reference. If you cannot sign in, email support@switchhub.ca. Do not send a replacement deposit while the original payment is being checked.