Transfer delivery times by payout currency

The delivery information shown in your app is the guide for your specific transfer. Our usual payout delivery times are:

• NGN: Instant.
• CAD: Instant.
• GBP: Within minutes.
• EUR: Within minutes.
• USD: Same business day.

These are payout delivery times, not account verification or deposit processing times. Additional checks, incorrect beneficiary information, bank availability, weekends, holidays and payment cut-off times can affect delivery.

If your transfer takes longer

Check its status in the app and any messages requesting information. Do not send a duplicate payment while a transfer is pending. If you need help, use in-app support and include the transaction reference, date, amount and currency. If you cannot access the app, email support@switchhub.ca.

If a transfer shows successful but the recipient cannot see it

Ask the recipient to check the account details and their bank’s transaction history. Contact support with the reference so the payment can be traced. A receipt or account statement may be requested through the appropriate support process.