Two-factor authentication adds a security check alongside your password when accessing your Switch Hub account or completing certain actions. It helps protect your account if someone obtains your password, although no security feature removes every risk.
Set up two-factor authentication
Sign in to the Switch Hub app and open Settings → Security. Select Two-Factor Authentication and follow the setup instructions available for your account. Use the authentication method offered in the app rather than assuming every method is supported.
If the app asks you to link an authenticator
Follow the setup process shown and enter the generated code only in the Switch Hub app to complete verification. Do not share or publicly screenshot the setup key or QR code. Keep any recovery information provided during setup private and follow the app’s storage guidance.
When using authentication codes
You may be asked for a code when signing in or taking a sensitive action. Never send a password, transaction PIN, active verification code or authentication-app setup key to support or anyone claiming to help you sign in.
If setup fails or you lose access
Contact support for the available recovery steps. If you cannot sign in, email support@switchhub.ca from your registered email address. Do not create another account to work around the problem.
Unexpected codes or activity
If you receive a code you did not request or notice account activity you do not recognise, contact support immediately. Do not follow instructions from an unverified caller or message.
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