Open the relevant payment in your Switch Hub transaction history to view its details and receipt. Look for the transaction reference or ID shown for that payment. This guidance applies to CAD, NGN, USD, GBP and EUR transactions.
Switch Hub references and bank identifiers
Switch Hub’s transaction reference may be different from a bank or payment-network identifier. A session ID used for a Nigerian bank transfer is one example; other payment methods may use a different reference or tracking identifier. Not every payment has the same type of tracking ID.
If you need another tracking reference
If the identifier requested by the sending or receiving bank is not displayed, contact support. Include the Switch Hub reference you have, the amount, sending and receiving currencies, date and payment method. We can check which information is available for that payment.
What a reference tells you
A reference identifies a transaction; it does not by itself prove that Switch Hub has received a deposit or that the recipient’s bank has credited a payout. Check the transaction status and contact support if funds are missing.
Sharing a receipt
Share receipts only with the intended recipient or a verified support channel. Hide unrelated personal information and never include your password, transaction PIN or sign-in verification codes.
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