Reporting Suspicious Activity or Scam Concerns

At Switch Hub, your account security is our top priority. We understand that encountering suspicious activity or potential scams can be concerning. If you notice anything unusual, please follow the steps outlined below to ensure your safety and the integrity of your account.

Steps to Take

1. Contact Support Immediately

If you observe any suspicious activity, such as unauthorized transactions, unexpected changes to your account, or messages that seem out of character, please reach out to our support team right away. You can do this conveniently through the app or by sending us an email at support@switchhub.ca. Our dedicated team is available to assist you and will investigate your concerns promptly.

2. Do Not Share Your Password, Codes, or Personal Data

It’s crucial to protect your personal information. Never share your password, verification codes, or any sensitive data with anyone, even if they claim to be from our company. We will never ask for your password or personal information via email or phone. If you receive a communication that seems suspicious, do not respond and report it to us immediately.

Additional Tips

- Monitor Your Account Regularly: Regularly check your account for any unfamiliar transactions or changes. The sooner you notice something unusual, the quicker we can help.

- Enable Two-Factor Authentication: If you haven’t already, consider enabling two-factor authentication for an extra layer of security. This feature requires a second form of verification, making it harder for unauthorized users to access your account.

- Stay Informed: Familiarize yourself with common scams and phishing tactics. Being aware of these can help you recognize suspicious activity more easily.

Your vigilance plays a vital role in keeping your account secure. Thank you for being a valued member of our community, and remember, we’re here to help you every step of the way!