Contact support immediately if you notice a payment you did not authorise, unexpected account changes or a possible scam. Use support in the Switch Hub app, or email support@switchhub.ca if you cannot sign in.
Include a brief description, when it happened and the transaction reference if a payment is involved. Attach relevant evidence, such as a screenshot of a suspicious message, without exposing sign-in codes or passwords.
If you suspect someone has accessed your account, tell support immediately and change your password if you can safely sign in. Do not follow links or instructions from the suspected scammer.
Never share your password, transaction PIN, one-time verification code or authentication-app setup key. Support may need information to investigate, but these sign-in secrets should remain private.
Reporting quickly helps us check the available next steps. Recovery of a completed payment is not guaranteed.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article