Experiencing a transaction failure can be frustrating, but rest assured that your funds are handled with care. In the event of a transaction failure, your funds are automatically returned to one of two places:
1. Your Wallet: If you initiated the transaction using funds from your digital wallet, the amount will be credited back to your wallet balance. This process is typically swift, and you should see the funds returned within a few hours. Your wallet serves as a secure storage space for your digital assets, ensuring that your money is safe and easily accessible for future transactions.
2. Your Original Funding Method: If the transaction was funded through a credit card, bank account, or another payment method, the funds will be returned to that original source. This ensures that you have access to your money in the same way you initially used it. Similar to wallet refunds, this process is designed to be efficient, and you can expect to see the funds reflected in your account within a few hours.
If you do not see your funds returned within this timeframe, we encourage you to reach out to our customer support team for further assistance. Our dedicated support staff is here to help you review the situation and ensure that your funds are returned promptly.
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