A transfer can be declined or fail because of incorrect recipient details, an applicable transaction limit, an outstanding verification requirement, or a bank or payment-network issue.
Open the transaction in the app and check the error message and your email for any request. Contact support if the reason is unclear.
Before trying again, confirm the original payment's status and whether funds have been returned. Do not resend a payment that is still pending, and do not split transactions to bypass a limit or review.
If recipient details need correcting, contact support with the transaction reference. Cancellation or recovery depends on the payment's status and is not guaranteed after delivery.
For help, include the amount, currency, date, reference and any error screenshot. Never send your password, PIN or verification code.
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