Sending Money to the Wrong Recipient

Created by Akunna Okorie-Tanko, Modified on Tue, 2 Dec, 2025 at 8:16 AM by Akunna Okorie-Tanko

At Switch Hub, we understand that sending money to the wrong recipient can be a stressful experience. Unfortunately, all transfers made through our platform are final and irreversible. This means that once a transaction is completed, it cannot be undone. To help you avoid this situation, we’ve compiled some important recommendations and tips.


Recommendation: Double-Check Before You Send


1. Verify Recipient Information: Always take a moment to double-check the recipient's name, account number, email address (where applicable), and bank details. A small typo can lead to significant issues, so ensure that every detail is accurate.


2. Use the Search Function: If you are sending money to someone you have previously transacted with, use the search feature to find their details quickly. This reduces the risk of entering incorrect information.


3. Confirm with the Recipient: If you are unsure about the details, it’s a good idea to confirm them with the recipient before proceeding. A quick phone call or message can save you from potential mistakes.


4. Take Your Time: Don’t rush through the transfer process. Take your time to review all details before hitting the send button. It’s better to take a few extra moments to ensure everything is correct than to deal with the consequences of a mistake.


By following these recommendations, you can help ensure that your transactions are successful and that your money reaches the intended recipient.

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