Experiencing a stuck or pending transaction can be frustrating, but there are steps you can take to resolve the issue efficiently. Here’s what you need to know.
What to Do
1. Allow a Few Minutes for Processing: Transactions may take a little time to process, especially during peak hours or if there are network delays. It’s common for transactions to show as pending for a short period. We recommend waiting a few minutes to see if the status updates on its own.
2. Do Not Retry Immediately to Avoid Duplication: If you notice that your transaction is still pending after a few minutes, it might be tempting to try to process it again. However, we advise against this, as retrying can lead to duplicate transactions. This means you could end up being charged twice for the same transaction, which can complicate the resolution process.
When to Contact Support
If your transaction status does not update after a reasonable wait time, it’s time to reach out for assistance. You can contact our support team easily through the app or by sending us an email. When you do, please provide the following information to help us assist you more effectively:
- Your transaction ID
- The date and time of the transaction
- Any error messages you may have received
Our support team is here to help you resolve any issues quickly and ensure that your transactions are processed smoothly.
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