Pending means a transaction has not completed. It does not by itself confirm that a deposit has reached Switch Hub or that a recipient has been paid. This guidance applies across CAD, NGN, USD, GBP and EUR.
Why a payment may be pending
A payment may be waiting for bank or payment-partner processing, or it may need additional information or checks. Open the transaction details in the app and check your registered email for requests or updates.
What to do next
Follow any instructions provided. Check the delivery information for the specific payment route and distinguish a deposit still being processed from a payout awaiting delivery. Funding delays, bank availability, cut-off times and additional checks can affect the overall time.
When to contact support
If the expected time shown for your payment has passed, contact our 24/7 in-app support team. Include your registered email, transaction reference, amount, sending and receiving currencies, date, and any relevant receipt or error message. If you cannot sign in, email support@switchhub.ca.
Do not send the payment again
Wait until the original status is confirmed before resubmitting. If you already have a support conversation, reply there rather than opening duplicate requests. A pending status does not mean the transfer has failed or that a refund is already due.
Successful but not received?
If the app shows a successful payout but the recipient cannot see it, ask them to check the receiving details and their bank’s transaction history. Contact support with the reference so the payment can be checked and traced. A receipt or account statement may be requested through the appropriate support process.
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