These instructions apply to CAD Interac transfers that require a security answer. A security answer is not required for every payment method or currency.
Find the instructions for your transfer
Open the transaction details and receipt in the Switch Hub app. If the Interac transfer uses a security question and answer, follow the instructions provided for that payment.
Share the answer safely
Share any required answer only with the intended recipient through a separate, trusted channel. Do not post a receipt containing the answer publicly or send it to an unverified contact. This transfer security answer is different from your Switch Hub password, transaction PIN or sign-in verification code.
If the answer is missing or the payment cannot be found
Contact support with the transaction reference. Do not guess repeatedly or send the payment again before the original transfer’s status has been checked.
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