On the Switch Hub app's sign-in screen, select Forgot Password and follow the instructions sent to your registered email address. Check your spam or junk folder if the email does not arrive.
Use the latest reset email and avoid repeatedly requesting new links or codes. Follow any expiry or waiting period shown.
If you no longer have access to your registered email or phone, email support@switchhub.ca. Describe the problem and include your registered email address so the team can guide you through the available account-recovery steps. Do not create another account to work around a sign-in problem.
Never send your password, PIN, reset link or verification code to anyone. If you did not request a password reset and suspect unauthorised access, contact support immediately.
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