Getting help if you cannot sign in or receive a verification code

In-app support is available 24/7. If you cannot sign in to reach support, email support@switchhub.ca from the address registered to your Switch Hub account.

If a verification code does not arrive

Check that you are using the correct registered email address or phone number. Look in spam or junk folders for email codes. For SMS, check mobile reception and whether message filtering or Do Not Disturb settings are blocking the message. Follow any waiting period shown before requesting another code. Use only the most recent code.

If you forgot your password

Use the password reset option on the sign-in screen and follow the instructions sent to your registered email. Never give the reset link or code to another person.

If you forgot your transaction PIN

Go to Settings, then Security, then Reset PIN and follow the identity checks shown in the app. If you cannot complete the process, contact support.

If your account is locked or restricted

Follow any instructions shown in the app or a verified support message. Contact support rather than creating another account or repeatedly attempting payments.

What to include when contacting us

Share your registered email, a short description of the issue and the error message. For payment enquiries, add the transaction reference, date, amount and currency if available. Reply in the same conversation when following up. Never share your password, transaction PIN, verification codes or full card details.