Account verification involves checking the information and documents you provide. Some applications can be completed quickly, while others require manual review or additional information. Submitting documents does not by itself mean your account is approved.
Check the app and your email for requests. Common reasons for delays include unclear or expired identity documents, a selfie that cannot be verified, mismatched personal details, or missing proof of address.
When resubmitting, use the document type requested, show all four corners clearly and avoid glare or blur. Your details should match your account profile.
If all requested steps are complete but verification remains pending, contact support using your registered email address. Include the step where you are stuck and any error message. Approval of your main account does not automatically approve every currency account.
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