Currency account setup and review

Switch Hub supports CAD, NGN, USD, GBP and EUR. Open the currency you want to use in the app and follow the setup instructions for the wallet or receiving feature available to your account. Verification of your main Switch Hub account does not automatically approve every currency account or receiving feature.

Wallet balances and receiving details

A currency balance and receiving account details are related but different features. Some receiving features require a separate request, additional information or review. Use only the options and details displayed for your account.

Requirements differ by currency

CAD funding may involve verifying an Interac funding email. NGN receiving-account setup may require BVN verification through the app. For USD account address verification, follow the request for a clear PDF bank statement issued within the last 90 days. These are specific requirements, not instructions that apply identically to every currency. Follow the separate requirements shown for GBP and EUR.

If setup or verification is pending

Check the app and your registered email for outstanding steps or document requests. Make sure submitted information is clear and matches your account details. A pending request is under review, not confirmation of approval. There is no single guaranteed setup or review time for every currency account or application.

If a request is declined

Read the reason or next steps provided. Contact support if you need clarification or believe your information is incorrect. Resubmitting the same document or creating another account does not bypass eligibility requirements.

Contacting support

Include the currency, the feature you requested, the status shown and any relevant error message. Reply in the same support conversation when following up. Submit identity documents only through the secure process provided by the app or our verified team. Never include your full BVN, password, transaction PIN or verification codes in a general message. In-app support is available 24/7; if you cannot sign in, email support@switchhub.ca.