Understanding and increasing your transaction limits

Your transaction limits can differ by currency, payment method, transaction type and verification level. Check the limit for the deposit or transfer you are planning before arranging a payment.

View your current limits

Open your wallet details or Settings → View Transaction Limits in the Switch Hub app. Check the relevant currency and payment type rather than assuming one limit applies across CAD, NGN, USD, GBP and EUR.

Request a higher limit

Contact support to request a review before making a payment above your current limit. Include the currency, the limit you need and the intended account use. Depending on the review, we may request proof of address, source-of-funds information or other supporting details.

Provide the requested documents

Follow the exact requirements you receive. For general address reviews, a recent bank statement or utility bill showing your full name and residential address may be accepted. Submit clear, complete information through the secure process provided and check the app or your email for follow-up requests.

How long does a limit review take?

Increases are reviewed rather than applied automatically. The time required depends on your account, the requested change and whether further information is needed. A request does not guarantee approval or a fixed completion time. Continue to use the current approved limits until an increase is confirmed.

Follow up on a request

Reply to your existing support conversation if you need an update, are unsure whether documents were received or the timeframe given for your request has passed. Include your registered email and the currency or limit you asked to change. Never create another account or split transactions to bypass a limit or review.