Why we may request proof of address or source of funds

We may request proof of address, source-of-funds information or details about your intended account use when reviewing your Switch Hub account, a currency feature or a transaction-limit increase. These checks can apply across CAD, NGN, USD, GBP and EUR; they are not limited to a USD account.

Proof of address

For general address reviews, a bank statement or utility bill issued within the last 90 days may be accepted. It must clearly show your full name and residential address. Follow the document requirements for your particular review rather than assuming the same document is accepted for every currency feature.

Currency-specific requirements

For USD account address verification, follow the specific instructions for a clear PDF bank statement issued within the last 90 days. NGN account setup may require BVN verification in the app. Verifying an Interac funding email is a CAD funding step, separate from proof of address or source of funds.

Source-of-funds information

The evidence needed depends on the payment, account feature and review. Provide the information requested by our team rather than submitting unrelated files. A document request does not by itself mean your account or payment has been declined.

Submit information securely

Use the submission process provided in the app or by our verified support team. If you are unsure what is being requested, reply to your existing support conversation. Never send your password, transaction PIN or verification codes.