When making deposits, it's important to ensure that the email address you are using is verified. Sending funds from an unverified email may delay your deposit, and understanding the reasons behind this can help you avoid unnecessary wait times.
Why This Happens
When you attempt to deposit funds from an unverified email address, our system requires additional checks to ensure the security and legitimacy of the transaction. This is a precautionary measure designed to protect both you and our platform from potential fraud. As a result, the processing time for these deposits can extend to up to 1 hour. During this time, our team conducts thorough verification processes to confirm the source of the funds and the identity of the sender. While we strive to complete these checks as quickly as possible, the additional scrutiny is essential for maintaining a safe and secure environment for all users.
How to Resolve
To avoid delays in your deposits, it is crucial to verify all funding Interac emails associated with your account. This can typically be done through your account settings or by following the verification link sent to your email. By ensuring that your email address is verified, you can facilitate quicker processing of your deposits and enjoy a smoother experience.
If you find that your deposit is delayed beyond the 1-hour mark, please do not hesitate to reach out to our support team for assistance.
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